Exchange Policy

Please take a moment to review our

Terms and Conditions.

You have 24 hours from the time that you sign for the package to EXCHANGE your hair piece. All you need to do is send us the return tracking number within 24 hours of purchase. You are responsible for sending the package to us and you are also responsible for any fees associated with shipping it back to you.

We DO NOT accept refunds. This is to ensure that every hairpiece we send out has not been worn or tampered with.
We recommend that you do NOT bleach the hair piece. This is to prevent damage to the hair. If your hair color is close to two of our LA Collection colors, choose the lighter color and have it darkened by a hair extension specialist to match your hair color.
We offer free consultations to ensure you choose a piece that best matches your hair color. You may reach an L.A. consultant on our website or by emailing

If you have any questions or if you need help locating a salon in your area to customize the piece for you, please contact us at 864-590-8924.

We are always happy to help. Thank you for choosing The Lauren Ashtyn Collection to give you “The hair you’ve always dreamed of…INSTANTLY!’’