All sales orders are final upon completion of the checkout. Under no circumstance will any purchase of a Lauren Ashtyn Collection human hair extension be returned,refunded or exchanged. Becuase our items are designed with human hair we cannot accept returns or exchanges, this ensures all customers they will never receive a used item. This also keeps us in compliance with Human hair code. Also all custom made items apply to the same terms as well as no refunds, as this was a custom designed item specifically for you as instructed.