Tour FAQ

  • What does the $150 ticket cost cover?

    • Our $150 ticket offers a convenient and cost-effective way to meet with our team without the need to travel to our home salon in South Carolina. Your ticket includes a one-on-one consultation where we’ll help you find the perfect piece and guide you on how to wear and care for your new hair! It also includes a complimentary cut and style for any pieces you purchase at the event! It’s a great opportunity to experience our expertise and personalized service closer to you!


  • Can I bring a guest?

    • We kindly ask that only the ticket holder enters the salon for their appointment. This policy allows us to maintain a focused and safe salon environment, as we have a high demand during our tour events. It helps us ensure the comfort of our clients and the safety of our staff by preventing overcrowding in the space. Thank you for your understanding as we work to provide the best experience for everyone. 


  • Refunds for my ticket if I can’t make it? 

    • According to our policy, we are unable to offer refunds for cancellations made within 30 days of the tour date. This is due to the fact that we commit to securing venues, staffing, and other arrangements well in advance based on ticket sales.


  • Do we color your own hair? 

    • No, we only cut and style the hair pieces purchased at the event. 


  • If you don’t purchase, do you get a refund?

    • Tickets are non-refundable, even if you choose not to make a purchase. The ticket cost covers your personalized consultation with one of our trained stylists, which is a valuable part of the experience.


  • When is the event location announced? 

    • At The Lauren Ashtyn Collection, we are committed to delivering an exceptional service experience for our clients at each of our Pop-Up Events. As part of this commitment, we are carefully selecting a salon that will best meet the needs of both our clients and our team. We understand the importance of planning ahead, which is why we will provide the event location details no later than 30 days prior to the event. (Most of the time way before that) 


  • Do you have to be filmed? 

    • At The Lauren Ashtyn Collection, our mission is to normalize the conversation around hair loss and empower others through real, transformative experiences. As part of that mission, all appointments are professionally filmed and photographed. This allows us to share powerful before-and-after moments and help others see what’s possible. Please note that filming is a mandatory part of every appointment and is not optional. We understand that this may not be for everyone, and we appreciate your understanding as we continue to bring awareness and inspiration to the hair loss community.


  • Tipping at events: 

    • Our stylists work on full commission, which is why tipping is greatly appreciated. The customary tip range is between 15–25% of your total sale. You can leave your tip right on your card at checkout..easy and convenient!


  • Can I bring a previously purchased piece to have it cut and styled?

    • Our pop-up events are designed for women to find a new piece and make a purchase during the event. However, if you’d like to bring a topper you have already purchased from our online store, you are welcome to do so! Please note that you’ll still need to purchase a ticket for the event, and the cost for a custom cut at the pop-up is $250.


  • Are all sales at the event FINAL: 

    • All purchases made at our pop-up salons are final sales. We do not offer exchanges or refunds on items purchased in person, and all clients sign a form acknowledging our no-refund policy at the time of purchase.