The Lauren Ashtyn Collection DOES NOT offer refunds on our products once your purchase has gone through. We are not in the business of giving refunds for hair that has been purchased, preordered, or worn. You as the customer would not want to purchase used hair that had been worn or returned. We stand by our strict standard and do not sell used hair, this not sanitary and is unethical. This is one of the reasons why under no circumstances do we offer refunds. If you are on backorder for an order we do not offer refunds on backorders. Due to our pieces being custom made once an order has been placed or processed we do not offer refunds. If you are wanting to know if your piece is in stock before purchasing please reach out to our customer service department. Our Human Hair quality and Hair design of our product is in to high of demand to offer this, if you want hair that can be returned go to However, we are pleased to accommodate exchanges within 24Hours on all pieces that have not been worn or tampered with. Any extension that has been cut, colored or altered in any way is not eligible for exchange. To initiate an exchange, please email our team at with your order number and the item you would like to exchange, and we’ll provide you with the return address. You are responsible for all exchange shipping costs. We recommend that you send your hair extension back with a tracking option because The Lauren Ashtyn Collection will not be responsible for lost packages. Exchanges can only be shipped back via UPS.

When receiving your package, we will inspect it. (If we find that the extension has been worn or damaged in any away, The Lauren Ashtyn Collection will return the item to you.) After we inspect your return we will process your new order for shipment. It takes U.S. orders 1-2 days to process the order and 3-5 business days to be delivered with standard shipping as long as your order is in stock.. Shipping for International orders takes 7-10 business days.

You must contact us prior to sending your exchange, as the address for exchanges is different from the address in which your product was shipped. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed. All exchanges MUST be shipped via UPS or DHL. (Our address cannot have any USPS packages delivered to it so this is very important) You are responsible for the cost of shipping your exchange back to The Lauren Ashtyn Collection.

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow used items to be returned for the safety of all our customers. We are not alone – other hair extensions suppliers do not allow returns or exchanges of used items for the same reasons.


If your new extension is a lesser value than the one you originally purchased. You will receive a company credit for the difference. This credit may be used on any Lauren Ashtyn product.

You may contact us by e-mail at or call 864-641-0751. You can also text our customer service on 864-590-8924 if your using WhatsApp our country code is 408. The Lauren Ashtyn Customer Service Department is open Monday – Friday 9 am – 5 pm (eastern standard time). We always guarantee a response within 24-48 hours and will be happy to help you!


Please allow 24-48 hours for response time. Our business hours are Monday-Friday 9-5PM EST.

+1 (864) 641-0751