The Lauren Ashtyn Collection DOES NOT offer refunds on our products once your purchase has gone through. We are not in the business of giving refunds for hair that has been purchased, preordered, or worn. You as the customer would not want to purchase used hair that had been worn or returned. We stand by our strict standards and do not sell used hair; this is not sanitary and is unethical. This is one of the reasons why under no circumstances do we offer returns. You will not receive a refund if the piece you order is on backorder. If you are wanting to know if your piece is in stock before purchasing, please reach out to our customer service department. Our human hair quality and luxury design of our products is in too high of demand to offer returns and/or refunds. If you want hair that can be returned, go to uniwigs.com.
However, we are pleased to accommodate a ONE TIME EXCHANGE within 24 hours of receiving your order. The piece must not have been worn, colored, cut or tampered with in any way. There is only one exchange per order--NO EXCEPTIONS. Any extension that has been cut, colored or altered in any way is not eligible for exchange.
To initiate an exchange, please email our team at email@example.com within 24 hours of receiving your order with your order number and the item you would like to exchange, and we’ll provide you with the return address. You must ship it back to us within 48 hours of receiving your order. You are responsible for all exchange shipping costs, as well as any duty/custom taxes that may apply to your country. We recommend that you send your hair extension back with a tracking option because The Lauren Ashtyn Collection will not be responsible for lost packages.
When we receive your package, we will inspect it. If we find that the extension has been worn, cut, colored or damaged in any way, The Lauren Ashtyn Collection will not be able to accept the exchange, and we will return the item to you. After we inspect your return and find it is in excellent condition, we will process your new order for shipment. It takes U.S. orders 1-2 days to process the order and 3-5 business days to be delivered with standard shipping. Shipping for International orders takes 7-10 business days.
We will work with you to determine which new piece you need. However, we need to do this in a timely manner. You have 2 weeks from the date you first contact us about an exchange to be able and tell us the new piece you want. If we don't hear from you about which new piece you want within that 2 week window, you will be issued a credit for the amount of the piece you purchased and you have 1 year from that date to use your credit.
You must contact us prior to sending your exchange, as the address for exchanges is different from the address in which your product was shipped. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed. All exchanges MUST be shipped via UPS (The United States Postal Service WILL NOT deliver packages to our address, so this is very important). You are responsible for the cost of shipping your exchange back to The Lauren Ashtyn Collection.
If your new extension is a lesser value than the one you originally purchased, you will receive a company credit for the difference. This credit may be used on any Lauren Ashtyn product and must be used within 1 year of issuing the credit.
If your piece is just slightly off in color, instead of exchanging it, we highly suggest taking your piece to your trusted stylist to have it colored to match your hair. This will save you from having to go through the exchange process. Since all of our pieces are human hair, they can be colored just like your own hair. We do not recommend bleaching them because it will damage the integrity of the hair, but you can color or tone them with no worries.
Once hair is sent to us to be exchanged and we find it is in excellent condition, it then goes into quarantine for 30 days before it is put back in our warehouse stock. This is an extra measure we take to ensure everyone receives the highest quality hair product.
THE ONLY WAY TO EXCHANGE YOUR PRODUCT IS THROUGH OUR CUSTOMER SERVICE DEPARTMENT. YOU CANNOT EXCHANGE A PRODUCT AT ONE OF OUR TOUR EVENTS OR ANY PARTNER SALONS.
Additionally, exchanges are only permitted for online orders. If you purchase a piece at one of our tour events or in one of our salons, you have been able to see the piece in person and inspect it, therefore no exchanges, returns or refunds will be allowed under any circumstances. You sign an order form agreeing that you have inspected your product(s) & understand there are NO REFUNDS or EXCHANGES.