The Lauen Ashtyn Collection does not offer refunds on our products once your purchase has gone through. However, we are pleased to accommodate exchanges within 24Hours on all pieces that have not been worn or tampered with. Any extension that has been cut, colored or altered in any way is not eligible for exchange. To initiate an exchange, please email our team at firstname.lastname@example.org with your order number and the item you would like to exchange, and we’ll provide you with the return address. You are responsible for all exchange shipping costs. We recommend that you send your hair extension back with a tracking option because The Lauren Ashtyn Collection will not be responsible for lost packages.
When receiving your package, we will inspect it. (If we find that the extension has been worn or damaged in any away, The Lauren Ashtyn Collection will return the item to you.) After we inspect your return we will process your new order for shipment. It takes U.S. orders 1-2 days to process the order and 3-5 business days to be delivered with standard shipping. Shipping for Inernational orders takes 7-10 business days.
You must contact us prior to sending your exchange, as the address for exchanges is different from the address in which your product was shipped. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed. All exchanges MUST be shipped via UPS, FedEx or DHL. (Our address cannot have any USPS packages delivered to it so this is very important) You are responsible for the cost of shipping your exchange back to The Lauren Ashtyn Collection.
If your new extension is a lesser value than the one you originally purchased. You will receive a company credit for the difference. This credit may be used on any Lauren Ashtyn product.