Due to the high grade of European Remy Human Hair and the very detailed hand tied design, these wigs, extensions, and volume extension toppers last much longer than other lesser quality hair products on the market. Our hair units can last 3+ years with proper care. We have testimonials from clients that still wear their original unit from 5-7 years ago, and they still look beautiful. It all comes down to the care of the product for each customer.

Due to the high grade of European Remy Human Hair, you can style with hot tools with no damage. It's just like your own hair. It is very important to use the correct tools and products to protect the integrity of the unit's hair and your own hair. As professional stylists, we always suggest to our clients to use high quality hair tools and never use the highest heat setting on the tool. Check out our YouTube for tutorials on styles with quality hair tools.

Due to the high grade of European Remy Human Hair used in our units, you can change the color with no damage. As professional stylists, we suggest going from light to dark if a color change is needed. Just like your own hair, we don't ever suggest to our color clients to use bleach. Bleach alters the integrity of the hair. It's really a technical skill to provide a successful bleach process, so please make sure you consult with your stylist before coloring at all. We color our units for thousands of customers with very successful outcomes but not all coloring techniques are the same with each stylist. IF THE COLOR COMES OUT NOT MEETING YOUR EXPECTATION, IT IS NOT THE FAULT OF THE PRODUCT, IT IS THE FAULT OF THE STYLIST.

We get this question all the time. We like to refer our customers to our glowing product reviews and customer photos. This is also why we have so many real life customer photos. We want the customer looking to purchase our quality units to see the true transparent look of the product not from a dolled up model, or high res. edited photos of the product. We strive to meet every customers' expectation by providing the most honest view of each product.

OUR MOST POPULAR option is to have a free online consultation with one of our Hair Extension Specialists that are always available to help find your perfect match. Just go to our "Free Consultation" page, follow the simple steps, and we can help you find what meets your fine hair or hair loss needs. The result is finally meeting your hair goals.

Very easy! Check out our Tutorials page to watch all of our step by step videos of how to care for your piece. Lauren washes her units approximately every 4-6 weeks. You will also receive instructions in your package.

This is the most asked question and the one we try to communicate thoroughly with our clients so we provide a great Happy, Healthy, Sanitary customer experience. Unlike other brands who provide 30-60 day exchanges and a lesser quality product, we only provide a 24 hour exchange. Why is this, you ask: because we operate in a matter complying with salon quality sanitation guidelines. We believe as hair professionals that we should never resell human hair used by one individual to another, because we cannot say with complete confidence it is completely sanitary and stand by the quality after it has been used not knowing what the previous client has done to the unit. Other brands have a lesser quality item and will allow customers to wear the units for 30-60 days at a time, then return and resell the unit to multiple clients. This is very unsanitary and in our professional opinion, an unethical practice in our industry. Some claim 30 day returns as long as you do not open the package...well how possible is that really? We find this unfair to the client. How can a client see if it's a match without opening it? Our policy is simple...notify us within 24 hours of receiving the package that you would like to exchange it. Just do not alter the style of the unit and immediately place it back in the original packaging and drop off at any UPS store within 48 hours of receiving the package and return for a one time exchange. As far as a return and refund, we don't allow this. Once we receive an exchanged item, it is placed in quarantine for 30 days to verify it is at that point sanitary.

To sum up, if you are unhappy with your piece when you receive it, please email us at contact@laurenashtyn.com to speak to our Customer Service Department about an exchange. We allow a one time exchange only. We do not offer refunds at all--NO EXCEPTIONS.