Have Questions, Concerns, Comments?

We're here to help.

Firstly, we have answered many frequently asked questions below.

If you still have any questions, we're here to personally answer you, Monday-Friday from 9am-5pm EST. Feel free to DM us on Instagram, message us on Facebook, or e-mail us at Contact@laurenashtyn.com

 

 

How long will it take to ship to me?

Our process is unlike any other hair brand in the world. Our top quality Human Hair Toppers, wigs and extensions are all hand made. Made with a very specific hand tie design that our Owner, Lauren Ashtyn, who is a licensed Hair stylist and extension specialist, has implemented on her product design team. This specific design takes 60 days to complete just one unit. No wonder they look so natural and seamless. Although this process takes so much time to create your product, we have thousands of units ready in our inventory ready to ship from our office straight to your door everyday. So NO WORRIES, once you order your color and unit style, it will be shipped to you in 2-3 business days after getting washed and styled by our team of extension specialists.

How long do they last?

Due to the high grade of European Human Hair and the very detailed hand tied design, these wigs, extensions, and volume extension toppers last much longer than other lesser quality hair products on the market. Our hair units can last anywhere from 1-3 years with proper care. We have testimonials from clients that still wear there original unit from 5 years ago, and they still look beautiful. It all comes down to the care of the product for each customer and how often it is worn.

Can I curl and straighten them with hot tools?

Due to the high grade of European Human Hair, you can style with hot tools with no damage. Its just like your own hair it is very important to use the correct tools and products to protect the integrity of the units hair and your own hair. as a professional stylist we always suggest to our clients use of quality hair tools and never use the highest heat setting on the tool. check out our youtube for tutorials on styles with quality hair tools.

Can I color, tone or bleach the hair?

Due to the high grade of European Human Hair used in our units you can change the color with no damage. As a professional stylist, we suggest going from light to dark if you need a color change. Just like your own hair, we don't ever suggest to our color clients to use a bleach. It's really a technical skill to provide a successful bleach process, so please make sure you consult with your stylist before coloring at all. We color our units for thousands of customers with very successful outcomes but not all coloring techniques are the same with each stylist. IF THE COLOR COMES OUT NOT MEETING YOUR EXPECTATION, IT IS NOT THE FAULT OF THE PRODUCT IT IS THE FAULT OF THE STYLIST.

Will others be able to notice I have it on or in my hair?

We get this question all the time. we like to refer our customers to our glowing product reviews and customer photos. This is also why we have so many real life customer photos not stock photos. We want the customer looking to purchase our quality units to see the true transparent look of the product not from a dolled up model, or high res. edited photos of the product. We strive to meet every customer's expectation by providing the most honest view of each product.

How to choose my perfect match for my hair loss? and find my color.

We have 2 simple ways to find your perfect match. You can take our step by step click guide on our home page that walks you through the choosing of the unit's size to finding your color match to finally finding the product best suited for your needs. And OUR MOST POPULAR option is to complete the online free consultation with our Hair Extension Specialists that are always available to help find your perfect match. Just go to our consultation tab, follow the 4 easy steps speaking to our representatives, and they can help you find what meets your thin hair or hair loss needs and finally meeting your hair goals.

How to wash my hair?

Very easy! Simply use the technique in this video of Lauren who washes her units every 45-60 days. Also with each order you will receive in your luxury hair box a step by step instruction on this.

What if i need to exchange or return?

Please review our full policy here.

Thank you!

1802 Drayton Road, Suite 141

Spartanburg, South Carolina 29307

Telephone: 1 (864) 641-0751

Email: Contact@laurenashtyn.com