Have Questions, Concerns, Comments?

We're here to help.

Firstly, we have answered many frequently asked questions below.

If you still have any questions, we're here to personally answer you, Monday-Friday from 9am-5pm EST. Feel free to DM us on Instagram, message us on Facebook, or e-mail us at Contact@laurenashtyn.com

 

 

How long will it take to ship to me?

Our process is unlike any other hair brand in the world. Our top quality Human Hair Toppers, Wigs and Extensions are all hand made. Made with a very specific hand tied design that our Owner Lauren Ashtyn, who is a licensed hair stylist and extension specialist, has implemented on her product design team. This specific design takes 60 days to complete just one unit (No wonder they look so natural and seamless!). Although this process takes so much time to create your product, we have thousands of units ready in our inventory ready to ship from our Headquarters straight to your door everyday. So NO WORRIES once you order your color and unit style, it will be shipped out to you in 2-3 business days after it has been inspected and blown out in our salon.

How long do they last?

Due to the high grade of European Remy Human Hair and the very detailed hand tied design these wigs, extensions, and volume extension toppers last much longer than other lesser quality hair products on the market. Our hair units can last any where from 1-3 years with proper care. We have testimonials from clients that still wear their original unit from 5 years ago and they still look beautiful. It all comes down to the care of the product for each customer.

Can I curl and straighten them with hot tools?

Due to the high grade of European Remy Human Hair, you can style with hot tools with no damage. It's just like your own hair. It is very important to use the correct tools and products to protect the integrity of the unit's hair and your own hair. As professional stylists, we always suggest to our clients to use high quality hair tools and never use the highest heat setting on the tool. Check out our YouTube for tutorials on styles with quality hair tools.

Can I color, tone or bleach the hair?

Due to the high grade of European Remy Human Hair used in our units, you can change the color with no damage. As professional stylists, we suggest going from light to dark if a color change is needed. Just like your own hair, we don't ever suggest to our color clients to use bleach. Bleach alters the integrity of the hair. It's really a technical skill to provide a successful bleach process so please make sure you consult with your stylist before coloring at all. We color our units for thousands of customers with very successful outcomes but not all coloring techniques are the same with each stylist. IF THE COLOR COMES OUT NOT MEETING YOUR EXPECTATION IT IS NOT THE FAULT OF THE PRODUCT, IT IS THE FAULT OF THE STYLIST.

Will others be able to notice I have it on or in my hair?

We get this question all the time. We like to refer our customers to our glowing product reviews and customer photos. This is also why we have so many real life customer photos. We want the customer looking to purchase our quality units to see the true transparent look of the product not from a dolled up model, or high res. edited photos of the product. We strive to meet every customers' expectation by providing the most honest view of each product.

How do I choose my perfect match for my hair loss and find my color?

We have 2 simple ways to find your perfect match: you can take our step by step click guide on our home page that walks you through choosing the unit's size to finding your color match to finally finding the product best suited for your needs. OUR MOST POPULAR option is to complete the online free consultation with our Hair Extension Specialists that are always available to help find your perfect match. Just go to our consultation tab, follow the 4 easy steps speaking to our representative, and they can help you find what meets your fine hair or hair loss needs and finally meeting your hair goals.

How do I wash my hair topper/extension/wig?

Very easy! Simply use the technique in this video. Lauren washes her units every 45-60 days. Also with each order, you will receive in your luxury hair box a step by step instruction manual.

What if I need to exchange or return?

This is the most asked question and the one we try to communicate thoroughly with our clients so we provide a great Happy, Healthy, Sanitary customer experience. Unlike other brands who provide 30-60 day exchanges and a lesser quality product, we only provide a 24 hour exchange. Why is this you ask: because we operate in a matter complying with salon quality sanitation guidelines. We believe as hair professionals that we should never resell human hair used by one individual to another, because we cannot say with complete confidence it as completely sanitary and stand by the quality after it has been used not knowing what the previous client has done to the unit. Other brands have a lesser quality item and will allow customers to wear the units for 30-60 days at a time, then return and resell the unit to multiple clients. This is very unsanitary and in our professional opinion, an unethical practice in our industry. Some claim 30 day returns as long as you do not open the package...well how possible is that really? We find this unfair to the client. How can a client see if it's a match without opening it? Our policy is simple...notify us within 24 hours of receiving the package that you would like to exchange it. Just do not alter the style of the unit and immediately place it back in the original packaging and drop off at any UPS store within 48 hours of receiving the package and return for a one time exchange. As far as a return and refund, we don't allow for this at this time for sanitary purposes. Once we receive an exchanged item, it is considered a scrapped unit and goes back to our education team to use to educate incoming stylists or placed in quarantine for 30 days to verify it is at that point sanitary.

To sum up, if you are unhappy with your piece when you receive it, please call us within 24 hours at 864-590-8924 to speak with our Customer Service Department. We allow a one time exchange only. We do not offer refunds--NO EXCEPTIONS.

Thank you!

1802 Drayton Road, Suite 141

Spartanburg, South Carolina 29307

Telephone: 1 (864) 641-0751

Email: Contact@laurenashtyn.com