Once an order is received it takes 3-5 days to process on average. We pull your order and one of our trained stylists blows out and styles your hair before packaging it in our luxury Lauren Ashtyn box. Once your order is shipped, shipping time is 3-5 days in USA and 7-10 days international.

You must contact us within 24 hours of signing for your package in order to receive an exchange. Be sure you ask for our address to send it back to prior to sending your exchange. The address for exchanges is different from the address in which your product was shipped.

Please note that the color of your piece may vary. Different screens display color differently. We make every effort possible to provide accurate coloring in our images. Phone and computer screens can't be relied upon to be 100% accurate.