Orders, Shipping & Exchanges

Before your order ships, every piece is inspected, blown out and styled by one of our licensed stylists so it arrives ready to wear. Please allow 3 to 5 business days for this salon preparation.

After shipping:

• US orders typically arrive within 3 to 5 business days
• International orders typically arrive within 7 to 10 business days

Processing may take slightly longer during high-volume periods or while our team is travelling for Pop-Up Salon events.

Yes. Every order includes shipping insurance and tracking. As soon as your order ships you’ll receive a confirmation email with tracking so you can follow it to your door.

Yes — we ship worldwide. Once prepared by our stylists, international orders typically arrive within 7 to 10 business days depending on destination and local customs processing.

Yes. International customers are responsible for any customs duties, import taxes or brokerage fees required by their country.

These charges are set by your local customs office and are not included in your purchase price or shipping cost. If you have questions about potential fees, we recommend contacting your local customs office before ordering.

No. Because every piece is made from premium human hair, we maintain strict hygiene standards to protect all of our clients.

We do not offer returns or refunds on any purchase, including backordered items.

We do offer a one-time exchange on eligible online orders — the full terms are below. If you have questions before ordering, our Hair Experts will happily guide you through a free consultation to help you choose correctly the first time.

We offer a one-time exchange for eligible online purchases. To qualify:

• Contact us within 24 hours of receiving your order.
• The piece must be unworn, uncut, uncoloured and unaltered.
• Ship it back to us within 48 hours using UPS — please do not use USPS.
• Customers are responsible for exchange shipping costs.

Once we receive your return, you have up to two weeks to select a replacement. If a replacement isn’t chosen within that time, we issue a store credit valid for one year.

Please note: all salon purchases, Pop-Up Salon purchases and custom-coloured pieces are final sale, and are not eligible for exchange or refund.

Ask us for the exchange address before sending anything — it differs from the address your order shipped from. To begin an exchange, contact our Customer Experience team.

No. Because every piece is professionally fitted and inspected in person before purchase, all salon and Pop-Up Salon sales are final.

These purchases are not eligible for exchanges, returns or refunds. That is precisely why your appointment includes a full consultation and colour match with a stylist before you buy.

If you are experiencing hair loss due to a qualifying medical condition, your health insurance may reimburse a portion of the cost of a cranial prosthesis.

Coverage varies by provider and cannot be guaranteed. You will usually need a prescription using that specific wording, along with the correct billing codes.

Our Medical Prosthesis Director, Paula Guest, RN, can guide you through the reimbursement process and answer questions along the way — paula.guest@laurenashtyn.com.

Our medical insurance coverage guide has the codes and paperwork, and FSA and HSA funds can often be used.

Yes. Pay-over-time options are available at checkout through Shop Pay and Affirm, so you can spread the cost of your piece.

Text 864-527-2403 · Call 864-641-0751 · Email contact@laurenashtyn.com · WhatsApp 864-590-8924

For insurance and cranial prosthesis questions, contact Paula Guest, RN at paula.guest@laurenashtyn.com. You can also send us a message and a stylist will reply.