SHIPPING TIME

Once an order is received it takes 3-5 days to process on average. We pull your order and one of our trained stylists blows out and styles your hair before packaging it in our luxury Lauren Ashtyn box. Once your order is shipped, shipping time is 3-5 days in USA and 7-10 days international.

EXCHANGES

You must contact us within 24 hours of signing for your package in order to receive an exchange. Be sure you ask for our address to send it back to prior to sending your exchange. The address for exchanges is different from the address in which your product was shipped.

COLOR DISCLAIMER

Please note that the color of your piece may vary. Different screens display color differently. We make every effort possible to provide accurate coloring in our images. Phone and computer screens can't be relied upon to be 100% accurate.

FREQUENTLY ASKED QUESTIONS

How long will it take to ship to me?

Our process is unlike any other hair brand in the world. Our top quality Human Hair Toppers, Wigs, and Extensions are all hand made. Made with a very specific hand tied design that our Owner Lauren Ashtyn, who is a licensed hair stylist and extension specialist, has implemented on her product design team. This specific design takes 60 days to complete just one unit (no wonder they look so natural and seamless!). Although this process takes so much time to create your product, we have thousands of units ready in our inventory ready to ship from our Headquarters straight to your door everyday. So NO WORRIES, once you order your color and unit style, it will be shipped out to you in 3-5 business days after it has been inspected and blown out in our salon.

How long do they last?

Due to the high grade of European Remy Human Hair and the very detailed hand tied design, these wigs, extensions, and volume extension toppers last much longer than other lesser quality hair products on the market. Our hair units can last 3+ years with proper care. We have testimonials from clients that still wear their original unit from 5-7 years ago, and they still look beautiful. It all comes down to the care of the product for each customer.

Can I curl and straighten them with hot tools?

Due to the high grade of European Remy Human Hair, you can style with hot tools with no damage. It's just like your own hair. It is very important to use the correct tools and products to protect the integrity of the unit's hair and your own hair. As professional stylists, we always suggest to our clients to use high quality hair tools and never use the highest heat setting on the tool. Check out our YouTube for tutorials on styles with quality hair tools.

Can I color, tone or bleach the hair?

Due to the high grade of European Remy Human Hair used in our units, you can change the color with no damage. As professional stylists, we suggest going from light to dark if a color change is needed. Just like your own hair, we don't ever suggest to our color clients to use bleach. Bleach alters the integrity of the hair. It's really a technical skill to provide a successful bleach process, so please make sure you consult with your stylist before coloring at all. We color our units for thousands of customers with very successful outcomes but not all coloring techniques are the same with each stylist. IF THE COLOR COMES OUT NOT MEETING YOUR EXPECTATION, IT IS NOT THE FAULT OF THE PRODUCT, IT IS THE FAULT OF THE STYLIST.

Will others be able to notice I have it on or in my hair?

We get this question all the time. We like to refer our customers to our glowing product reviews and customer photos. This is also why we have so many real life customer photos. We want the customer looking to purchase our quality units to see the true transparent look of the product not from a dolled up model, or high res. edited photos of the product. We strive to meet every customers' expectation by providing the most honest view of each product.

How do I choose my perfect match for my hair loss and find my color?

OUR MOST POPULAR option is to have a free online consultation with one of our Hair Extension Specialists that are always available to help find your perfect match. Just go to our "Free Consultation" page, follow the simple steps, and we can help you find what meets your fine hair or hair loss needs. The result is finally meeting your hair goals.

How do I wash my hair topper/extension/wig?

Very easy! Check out our Tutorials page to watch all of our step by step videos of how to care for your piece. Lauren washes her units approximately every 4-6 weeks. You will also receive instructions in your package.

What if I need to exchange or return?

If you are unhappy with your piece when you receive it, please email us at contact@laurenashtyn.com to speak to our Customer Service Department about an exchange. We allow a one time exchange only.

We do not offer refunds at all - NO EXCEPTIONS.

Read our full exhange policy here.